JM Editorial Team · World Sleep Almanac · Updated April 29, 2026 · 8 min read · Mattress Guides
Saatva’s white-glove delivery is one of the most frequently cited reasons buyers choose Saatva over competitors. In a category where most direct-to-consumer brands ship in a box via FedEx or UPS, Saatva delivers with a two-person team that sets up in your bedroom.
This guide explains every detail: what’s included, how long it takes, how to prepare, and what to do if something goes wrong.
What Saatva White-Glove Delivery Includes
| Service | Included | Details |
|---|---|---|
| Two-person delivery team | ✓ Always free | Professional delivery team, not third-party couriers |
| In-room setup | ✓ Always free | Mattress placed on your frame/foundation in your bedroom |
| Packaging removal | ✓ Always free | All protective packaging removed and taken away |
| Old mattress removal | ✓ Always free | One mattress removed per order — must be in good condition, no bed bugs |
| Foundation/frame setup | ✓ If ordered from Saatva | Saatva foundations/frames set up if purchased together |
| Stairs/long carry | Varies | Some complex multi-floor setups may have surcharges — confirm at booking |
Delivery Timeline
| Stage | Timeline |
|---|---|
| Order confirmation | Immediate — email confirmation with order details |
| Scheduling window | Saatva contacts you within 3–5 days to schedule delivery date |
| Standard delivery | 9–18 business days from order (varies by location) |
| Remote locations | Up to 21 days for areas outside major metros |
| Day-of notification | 2-hour delivery window provided the morning of delivery |
World Sleep Almanac Recommendation
Shop Saatva — Free White-Glove Delivery on Every Order
365-night trial · Lifetime warranty · Free white-glove delivery
Frequently Asked Questions
Is Saatva’s white-glove delivery really free?
Yes — Saatva includes white-glove delivery (two-person team, in-room setup, old mattress removal) on every order at no additional charge. It’s not a promotional offer or limited-time deal — it’s standard for all Saatva purchases.
How long does Saatva delivery take?
Most orders in major metropolitan areas are delivered within 9–18 business days. Saatva will contact you within 3–5 days of your order to schedule a specific delivery date and time.
Does Saatva deliver to apartments?
Yes. Saatva delivers to apartments, condos, townhouses, and any residence. For units above the ground floor, the delivery team carries the mattress to your floor. Very tight stairwells or complex layouts should be communicated at scheduling.
What if my new Saatva mattress is damaged on delivery?
Inspect the mattress before signing off on delivery. Document any damage with photos before the delivery team leaves. Contact Saatva immediately — damage claims made at time of delivery are handled faster than post-delivery claims.